Most users will never receive this message under normal use scenarios. Ink is collected by these pads during the initial setup of the product, during cleaning cycles, and when printing borderless photographs. There are a number of porous pads in the printer that collect, distribute, and contain ink that is not used on printed pages.

The service alert refers to the ink pads. Depending on the level of use, the product may reach a condition where satisfactory print quality cannot be maintained, or components have reached the end of their usable life. Why is the printer displaying a service alert for parts in the printer?Įpson printers are designed to provide the optimal level of print quality and performance.

For customers who determine that the printer no longer meets their needs, Epson offers a recycling program as well a wide range of innovative new printing solutions.

Customers can also work with a local certified technician to replace the ink pad to extend the use of the printer.

Customers can contact the Epson Service & Support team at 56 (U.S.) or 90 (Canada) ( ) about Epson’s low-cost ink pad replacement service, which includes shipping and packaging round trip to and from Epson.

A one-time Maintenance Reset Utility, enabling north American customers to continue printing for a limited time in order to determine the repair solution that best fits their needs.

Epson understands the importance for its customers to be able to print whenever they need to and offers flexible options to extend printing, including: In the event a user receives this alert, the printer needs to be properly maintained in order to continue printing. It is directly dependent on factors like the printer model, frequency, usage conditions, and type of printing over time. Most print users will never receive this message under intended use scenarios. Epson’s consumer inkjet printers issue a service message to alert customers that the printer’s ink pads are approaching the end of acceptable print functionality. Similar to most electro-mechanical consumer devices, the lifespan of consumer inkjet printers depends on many variables of use over time. Underscoring Epson’s commitment to supporting its customers, this website has been updated to clear up any misconceptions regarding the serviceability and lifecycle of Epson printers.

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